“Personal Data” is defined as information that identifies or could be used by us to identify individuals. We want you to feel confident about the privacy and security of your personal information, understand how it used in connection with our services and also to outline some of your rights.
The Company is registered as a data controller under the UK’s Data Protection Act 2018 with the Information Commissioners Office (“ICO”), registration number SA180054. You can visit the ICO’s public register to review a general summary of our information handling.
2. Collection of information
2.1. Data provided by you
Disclosure of Personal Data is not always required for the use of our services. If Personal Data (such as; name, postal address or email address) are collected within the framework of our Services, this is done, as far as possible, on a voluntary basis. If, for instance, you wish to receive email communications offered via our website, we may require you to verify your email address.
2.2. Legal grounds for collection
We will only collect, use, or otherwise handle your Personal Data when it is necessary for legitimate interests in connection with operating our website, or providing services, in particular for:
• Responding to your queries
• Providing marketing content
• Providing services and/or information to you
• Transmitting Personal Information for internal administrative purposes
• Hosting and maintaining our Website
• Providing technical support to you
• Preventing and detecting fraud and other criminal offences
• Ensuring network and information security
As long as, in each case, these interests are in line with applicable law and your legal rights and freedoms, or where you have agreed to this for specified, explicit and legitimate purposes; and/or where this is necessary for legal obligations which apply to us.
This data will be collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third party service providers, government, tax or law enforcement agencies and other third parties.
Calls to and from the Company may be recorded for training, monitoring and verification purposes, in addition to the wider purposes listed in this Policy.
2.3. Automatically collected data
For reasons of data security and for the purposes of optimising user experience, we also collect non-Personal Data in connection with the use of our online services. For example, the Internet browser used, the operating system, the domain name of the website you last visited before accessing our website, the number of visits and the average time spent on our website, as well as the pages you accessed, are stored.
Such automatically collected data are not associated with data from other sources. However, we reserve the right to retrospectively verify such data, if there are any indications of unlawful usage brought to our attention.
To obtain further information relating to the Cookies operating on our website, please visit https://wienerberger.co.uk/cookies
2.5. Web beacons
We use web beacons, also called page tags, to analyse the effectiveness of our website or our communications. For example, our newsletters and HTML emails may contain a web beacon that determines if the email or the links transmitted by email have been opened. Such information helps us to improve our email service and to adjust our contents to user needs. Deletion of the email also deletes the web beacon. Our regular text emails do not contain web beacons.
2.6. Web analysis
For the purposes of continuous functional optimisation and improving user experience, some of our online services use the web analysis services and social plugins listed below. The data used for this purpose are exclusively non-personal.
www.google.com/analytics/terms/gb.html or https://www.google.com/policies/.
Hotjar: For an improved user experience, some of our online services use Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisassa Street, Sliema SLM 1640, Malta, Europe). Hotjar enables us to measure and evaluate user activities (mouse movements, clicks, scroll height). For this purpose, Hotjar places cookies on the user’s device and can store user data, e.g. browser information, operating system, time spent on the website, etc. For details about data processing by Hotjar, please refer to www.hotjar.com/privacy.
3. Use of Personal Data
As a matter of principle, Personal Data provided by you are processed and used by us exclusively for the purposes specified. These include, in particular:
Provision, improvement and support of our Services: This includes data analyses, the identification of usage trends, as well as calculations and statistics on user access patterns.
Marketing: Where you have provided Personal Data, it will only be used for marketing purposes, such as surveys, promotions, events, incentives or other advertising campaigns, if you have agreed to such uses. In this case, your data will be stored for the duration of 2 years after the last interaction, unless longer storage is legally permissible for other reasons. Your consent to use your Personal Data for marketing purposes can be withdrawn at any time. For details, see item 5.
Mailing of communications: If you register for our email communications, we exclusively use the data provided by you to verify that you are the owner of the email address indicated and wish to receive the content, to compile a mailing list, and to analyse the usage of our communications. In this case, your data will be stored for the duration of 2 years after the last interaction, unless longer storage is legally permissible for other reasons.
Ordering of documents, reports or other materials: If you order reports or other materials from us, the personal information provided by you is used for processing your order and will subsequently be stored for a maximum period of 2 year after the last consignment. For the execution of orders, we may use the services of third parties to whom we transmit your data exclusively for the purpose of executing your order.
Use of contact forms: If you use a contact form for enquiries, the information provided by you in the contact form, including your contact data, is used to process the enquiry and stored for later use in case follow-up questions arise. If necessary for the purpose of processing your enquiry we may also transmit your Personal Data to other companies of the Wienerberger group or to third parties (see item 4), such as hauliers, couriers or stockists. Your Personal Data will be stored for the duration of processing the enquiry and a maximum period of 2 years after completion of processing, unless longer storage is legally permissible for other reasons
Job exchange: Job applications contain Personal Data (e.g. curriculum vitae, contact data, etc.). We may use such Personal Data within the Wienerberger Group (see item 4) to decide on whether to offer the applicant a position or to reply to the letter of application. Unless you explicitly object, we will keep the data on record for a maximum period of 5 years after the last contact (unless longer storage is legally permissible for other reasons) for possible consideration at a later point in time.
Execution and administration of contracts: For the execution of incoming orders (especially orders for materials) we use the services of third parties to whom we transmit your data exclusively for the purpose of executing your order. In connection with such transactions, you may be contacted within the framework of customer satisfaction surveys or for market research purposes.
Protection of rights and property: If we have reason to believe that the rights and the property of Wienerberger Limited, its suppliers and customers or third parties have been or could be impaired, we can use and transmit your Personal Data in order to protect such rights and/or such property. Moreover, we reserve the right to disclose your Personal Data, provided such disclosure is required by law or by order of competent authorities, to safeguard due process in accordance with the procedure indicated on our website(s), and to protect the aforementioned rights.
Cleansing and consolidation of data: From time to time, the Personal Data provided by you can be cross-checked against or consolidated with (i) data from our existing registers (online and offline), (ii) data taken over from a legal predecessor, or (iii) data from other sources.
4. Transmission and disclosure of your personal information
Depending on the type of interaction you requested (e.g. call to be returned, placement of an order, request for services, information, etc.), your data may be exchanged with third parties involved in order execution (e.g. mail order companies, banks, hauilers, stockists, contractors, etc.) or other companies of the Wienerberger Group. We may also be required to disclose Personal Data in order to meet legal requirements or to enforce rights and agreements.
Transmission of data to third parties: For the execution of certain orders and for the provision of certain services we work with external providers (e.g. forwarding agents). Such providers are allowed to use or transmit the data collected and processed by us for no other purpose but execution of the order placed by Wienerberger Limited.
Compliance with laws and similar obligations: We will transmit your Personal Data in order to (i) enforce or comply with a law, a regulation, an order issued by a public authority or compulsory measures, (ii) detect and prevent security threats, fraud or other malicious activities, (iii) protect and/or enforce the rights and the property of Wienerberger Limited or of third parties, and (iv) protect the rights and the personal security of our employees and of third persons.
5. Right to information, right of withdrawal and deletion of your Personal Data
You have the right to request information in writing about your Personal Data stored by us. Moreover, in connection with the use of your Personal Data, you have the right to correction, deletion, suppression or restriction of processing as well as the right to lodge a complaint with the data protection authority. Please address such requests as well as any other questions to the contact point indicated under item 7.
If you have subscribed to our online communications, you can cancel your subscription by opting out via the “Unsubscribe” link in the email or by using the unsubscribe form (https://wienerberger.co.uk/resources/unsubscribe) on our Website. If you wish to withdraw your consent to the storage or use of your data, you can, of course, also send us an email to the address indicated under item 7.
6. Data security
Wienerberger Limited employs a large variety of data security measures to ensure the confidentiality and integrity of your personal information. Further details on Technical and Organisational security measures are available on request, enquiries should be directed to the contact information indicated under item 7.
Cheadle Royal Business Park
0161 491 8200
8. Changes to this Policy
We keep this Policy under regular review. We may change this Policy from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. The date at the foot of this Policy will be updated accordingly.
We encourage you to check the date of this Policy when you visit the Site for any updates or changes. We may notify you of any modified versions of this Policy that might materially affect the way we use or disclose your personal information.
By using our Services, submitting your personal information to us and/or registering an account, you consent to the use of your personal information as described in this Policy (as amended from time to time).
This Policy only extends to our Services and does not, therefore, extend to your use of, provision of data to and collection of data on any website not connected to us to which you may link by using the hypertext links within this website.
(Last updated 24/07/2018)