Inside FloPlast’s warehouse: how our people ensure reliable product deliveries for customers

For our customers, receiving the right products at the right time is critical to keeping projects on track. Even a small delay can affect schedules, productivity and progress on site. That's why every FloPlast delivery is backed by a dedicated warehouse team committed to getting orders to customers accurately, safely and on time.

As part of wienerberger UK & Ireland, FloPlast manufactures trusted rainwater, drainage, plumbing and roofline systems, helping merchants, retailers, contractors and installers access the products they need to keep projects moving.

To help FloPlast deliver for customers, Gabriel Daogaru, Key Customers/Stores Supervisor, and his team play a pivotal role in overseeing warehouse operations, ensuring customers receive the products they need, when they need them. Since joining FloPlast in September 2019, Gabriel continues to keep customers' orders moving, one delivery at a time.

"I oversee the daily operation of key customer orders, including Screwfix, Wickes, Selco, all export customers, and regular daily loads, managing between 20 and 26 lorry loads per day. My job is to ensure that all orders are picked, loaded, and dispatched accurately, efficiently, and on time."

The unseen work behind every delivery

While many customers only see the final stage of the journey, with deliveries arriving on site, a huge amount of work takes place behind the scenes. For Gabriel’s team, the day begins before dawn.

"Customers see the finished delivery, but they may not realise how much planning and coordination takes place before a lorry leaves the site. Every order requires careful scheduling, picking, checking and loading, often while managing multiple customer requirements at the same time. The team works hard behind the scenes to ensure everything arrives accurately, safely and on schedule.

"From 5:00 a.m., I begin by reviewing the daily diary and planning the workload for the team. I oversee the day's deliveries, ensuring that all orders are ready before 6:00 a.m., when the picking team arrives. I ensure customer orders are clearly communicated and all deadlines are met. I ensure everyone understands the plan for the day and is aware of their priorities and responsibilities. My role sounds straightforward; however, it requires strict organisation, focus and the ability to adapt quickly to changing demands." 

Working together to deliver for customers

For Gabriel, one of the most rewarding parts of working at FloPlast is being part of a team united by a shared goal.

"What I enjoy most is the variety of the role and the teamwork involved in achieving a common goal. Every day brings different challenges, whether it's managing high-volume customer orders, coordinating export shipments or ensuring lorries leave on schedule. The key is communication, planning and attention to detail. We carefully review orders, allocate resources effectively and carry out checks throughout the picking and loading process."

Taking pride in quality

At FloPlast, quality is about making sure every order that leaves the warehouse is delivered as expected.

"Customers rely on us to supply products that arrive complete, accurate and in excellent condition. If we get something wrong, it can cause delays and inconvenience for our customers. Taking pride in quality helps build trust and strengthens our reputation. By maintaining high standards, we support customer confidence and contribute to long-term business relationships."

Building for what's next

During his time at FloPlast, Gabriel has witnessed several growths that directly benefit customers. He believes several key qualities are essential to delivering great customer service in a warehouse environment.

"Over the years, I have seen continuous improvements in processes, planning, health and safety, and overall operational efficiency. The business has consistently looked for ways to improve customer service while supporting growth and increasing demand.

"Organisation, communication and teamwork are essential. A successful warehouse operation depends on people working together efficiently and sharing information clearly. Attention to detail is also critical, especially when dealing with large customer orders and shipments. Alongside this, problem-solving, flexibility and a strong focus on safety help ensure customers receive excellent service every day. 

"One of the most significant achievements for us has been consistently maintaining service levels for major customers such as Screwfix, Wickes, Selco and all our export customers during busy periods and high order volumes. It's a milestone that reflects the dedication of the entire warehouse team and highlights how our work supports customers every day."

For Gabriel and the team, success is about more than operational performance. It's about helping customers keep their projects on track. By ensuring products are delivered accurately, safely and on time, his team continues to help customers avoid delays and keep work moving, supporting FloPlast and wienerberger in building for what's next.