Aerial View of large detached home
© Barry Goodey | B G Drone Shots

Case Study

Shepherds Court, Farnham, Surrey

Delivering a long-term roofing solution for residents at Shepherds Court

Supporting Waverley Borough Council with a major senior living re-roofing project in Farnham

Shepherds Court in Farnham, Surrey, required a full pitched roof replacement due to ongoing water ingress affecting residents. The project was delivered for Waverley Borough Council by CWG Group, forming the first phase of a wider roofing programme, and was designed to improve the long-term performance, appearance and weather protection for residents.

Working alongside CWG Group, JJ Roofing Supplies and wienerberger, the scheme used a complete 15 year performance guarantee RoofSpec+, giving the client added reassurance through technical specification support, condition assessment, pre-start involvement, site visits and sign-off inspections.

The project started in February 2026 and was completed in May 2026, with an approximate value of £150,000.

The existing roof at Shepherds Court had experienced water ingress, creating stress for residents and highlighting the need for a robust, long-term replacement solution.

A roof survey identified that the building had been constructed in 1985 and featured both warm roof and cold roof construction. The survey recorded that previous repairs had been carried out over the years and that water ingress had been reported. It also noted several areas where the roof could be vulnerable, including signs of tile delamination, heavy moss growth, tired mortar, repaired leadwork, issues around roof windows and blocked valley areas. Sheperds court also recommended that, due to the size of the building, re-roofing the structure would be a more cost-effective option, introducing ventilation to BS5250 and fixing new tiles correctly to BS5534. 

The objective was clear: to complete the re-roof, address the water ingress issues and help secure the wellbeing of residents living at the senior living scheme.

wienerberger supported the project through RoofSpec+ a complete roofing solution with a 15-year specification performance guarantee, providing the client and contractor with technical confidence throughout the refurbishment.

This included a full roof condition survey, specification support, attendance at pre-start meetings and site visits to carry out sign-off inspections. By combining early technical input with a complete roof system, the project team was able to deliver a solution designed to support long-term performance and compliance with modern roofing standards.

The completed roof used a range of wienerberger Sandtoft products, including Danum Brown roof tiles, Viking Air, Roll Ridge, Roll Hip.

Together, these products helped create a complete pitched roofing solution, delivering durability, compatibility and a consistent finished appearance across the scheme.

As the works were taking place at a senior living scheme, communication with residents was an important part of the project approach.

Before work began, CWG Group held a resident meeting to explain the scope of the project, outline the planned programme and reassure residents that every effort would be made to minimise disruption. Throughout the works, regular progress updates were displayed on the centre’s notice board, keeping residents informed of key milestones, upcoming activities and any changes to the schedule.

This proactive communication helped manage expectations, address concerns and maintain a positive relationship with residents throughout the delivery of the project.

Shepherds Court

The completed project delivered a full pitched roof replacement

and thermal upgrade, improving the building’s performance, weather protection and overall appearance.

In the client satisfaction survey, Michael Fuller, Manager at Shepherds Court, described CWG Group in three words as “Professional, Expert, Courteous”. The survey also recorded that, before the project began, there had been numerous roof leaks causing stress throughout the building, but following the works there were “no leaks”. 

The client feedback also highlighted the positive resident experience, involving tenants throughout the process and making them feel at ease. 

Client testimonial

“Before the project, we experienced numerous leaks which were causing concern throughout the building. Following completion of the works, the leaks have been resolved and residents were kept informed and involved throughout the programme. The finished roof has delivered a significant improvement for both the building and its residents.”

Michael Fuller, Manager, Shepherds Court, Waverley Borough Council (adapted from client satisfaction feedback)

Project team testimonial

“The success of the project was built on close collaboration between all parties involved. Through proactive planning, open communication and a solutions-focused approach, the team successfully overcame challenges encountered during the programme while maintaining high standards of quality and workmanship. The completed scheme has improved the building's thermal performance, weather protection and overall appearance, while delivering a positive experience for residents throughout the works”

Jon Davies - CWG Group

Project Summary

Products Used:

View of the Nursery located in the new development

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