More recently, our Health & Safety department have been concentrating their efforts on giving staff the confidence to return to work by demonstrating the physical changes we had made to factories and offices and the procedures and practices we had adopted to ensure a safe environment for a return to work.
We have invested in rapid implementation of technology and digital tools to facilitate remote working for colleagues, keeping them connected to our customers and, just as importantly, to each other. As a sign of our commitment to Health and Safety best practice we have set up a Covid-19 Resource Centre, accessible via our website and have also designed and implemented a new entirely digital despatch and collection system to protect the health and safety of our customers and colleagues alike.”
What other measures have been put in place to ensure customers feel supported?
“We have embraced the opportunity to make more of our processes and services digital. Digitalization was a key area of focus for the business before the pandemic but COVID-19 was a significant catalyst in our transition and in my view, this is for the better.
We’re still holding regular, but virtual, planning meetings with architects, specifiers and contractors, ensuring that work progress remains steady. We’re also redoubling our efforts to move resources, such as CPD’s and product information online. The successful launch of Showpad is an important milestone towards a state-of-the-art customer experience. Additionally, we’re ensuring that our brochures and samples can be delivered to those who need them, helping to facilitate remote working practices in the process. By placing a greater emphasis on digital solutions we’re putting ourselves in the strongest position to continue supporting our customers and partners.”
Finally, what do you hope to see in the future of the Construction Industry as we move forward in this new working normal?
“Moving forward, it’s imperative that the construction industry rallies together to get Britain back building, and this will require greater levels of collaboration along the supply chain to efficiently accommodate the new working procedures.
Spring boarding off government plans on house-building, we are optimistic that by a continued focus on health and safety efforts, sharing advice with the wider community and embracing innovation, there’s an opportunity for the sector to emerge from this in a stronger position than before.”